Shipping Policy

1. Order Processing Time

All orders are packed with care and dispatched within 1–2 business days.

During peak periods (Christmas, public holidays, promotions), processing times may be slightly extended.

Customers will receive a dispatch confirmation email once the order has been shipped.

2. Shipping Carrier

All orders are shipped using Aramex or another suitable courier service.

Sydcily is not responsible for delays caused by the courier, loss or damage due to courier handling, or delivery to an incorrect address provided by the customer. Once the parcel leaves our facility, transit time and delivery conditions are managed by the courier.

3. Estimated Delivery Timeframes

Delivery timeframes vary depending on location:

– Sydney Metro: 1–3 business days

– Regional NSW: 3–7 business days

– Interstate: 3–10 business days

These are estimates only and may vary during high-volume periods.

4. Delivery Conditions

Couriers may complete delivery according to their internal policies and assessment of the location.

Sydcily does not control whether the courier chooses to leave the parcel at the address, require a signature, attempt redelivery, or deliver to a safe location.

If tracking shows the parcel as Delivered, this is considered valid proof of delivery.

Sydcily is not responsible for loss or theft after delivery.

5. Incorrect or Incomplete Addresses

Customers are responsible for providing the correct shipping address at checkout.

If the wrong or incomplete address is entered and the parcel is sent:

– Orders cannot be refunded or replaced

– Redirection must be arranged directly with the courier

– Any fees are the customer’s responsibility

6. Failed Delivery Attempts

If a parcel is returned to Sydcily due to incorrect address, repeated failed delivery attempts,

or customer unavailability, the customer is responsible for the cost of re-shipping.

Shipping fees are non-refundable.

7. Damaged Parcels

If a parcel arrives damaged:

1. Customers must notify Sydcily within 48 hours, by writing an email to info@sydcily.com.

2. Provide clear photos of:

– the outer packaging

– the inner protective packaging

– any damages

Claims submitted after extended delays cannot be processed.

8. Lost Parcels

If a parcel shows as Delivered according to the courier’s tracking, Sydcily is not responsible for lost or stolen parcels.

If a parcel is lost in transit before the delivery scan, we will assist in opening an investigation with the courier.

9. Proof of Delivery

Couriers may provide:

– tracking scan

– geolocation confirmation

– photographic proof of delivery

These forms of confirmation are considered valid proof of delivery.

10. Contact Us

For shipping enquiries:

Email: info@sydcily.com

Address: Unit 5, 1 Helles Avenue, Moorebank NSW 2170